What are Restorations?

Restorations are the act or process of restoring or repairing a building to a former owner, place, or condition. This includes sensitive upgrading of mechanical, electrical, and plumbing systems and other code-required work to make properties functional, safe and liveable.  

What does Remediation mean?

The action of remedying something, in particular of reversing or stopping environmental damage.

Do you work with insurance companies?

We work with all property insurance companies, and use the same estimation software for maximum interconnectivity.

Should I file a claim with my insurance company?

If the water damage is small, most clients will not file a claim, considering you have to pay the deductible on your insurance policy, but in the case of a medium to large water loss, we recommend that you file a claim.

Do you communicate with my insurance adjuster?

Yes we do, at the time of the service we will ask to obtain contact information of the insurance adjuster so we can stay in touch and coordinate during the process, we will get their approval prior any step of the restoration process.

Where do I learn about the industry standards for restorations?

All industry standards are detailed in the Institute of Inspection, Cleaning and Restoration Certification (IICRC) at www.iicrc.org or the Association of Specialists in Cleaning and Restoration (ASCR) at www.ascr.org.

What is the process of an emergency call?

Within 15 minutes of an emergency call, we will return your call. 

Within 30 minutes we will have a technician dispatched.

Within 90 minutes our elite technicians will arrive at your property.

What do I do when I have water damage?

Every water disaster is different where each scenario requires a unique solution The but the general process stays the same for the “typical” water damage emergency.

1 -Call a certified technician, like Alliance Restorations

2 -We will perform an inspection and assess the damages

3 -We will remove and extract the water

4 -We will dry and dehumidify the area

5 -We will clean and repair your property

6 -We will perform a restoration

How do I know if the structure is dry?

The only way to know if a structure is dry is by taking thorough measurements with moisture detection instruments. Alliance Restorations is fully equipped with state of the art equipment and knowledgeable staff to detect any problem.

Do I leave the drying equipment running all the time?

The longer the equipment can stay on, the shorter it will have to be left on site. We take special care to ensure that the proper amount of equipment is installed for the size of the claim. 

Can I turn off the drying equipment at night?

We do not recommend turning off the equipment, that will prolong the drying process and can promote mold growth. However, if the equipment is too loud we will check for the possibility and inform you.

What do you do when the hardwood starts to cup, bubble or crown?

Cupping or crowning is indications of high moisture content in hardwood. Cupping occurs when there is excessive moisture on the bottom of the wood. Crowning occurs when there is more moisture on top than the bottom. If you notice cupping or crowning, call Alliance Restorations to begin drying the floor as soon as possible. Cupping or crowning is reversible only if detected early.

Should I be afraid of mold growing?

Generally speaking mold is unlikely to grow as long as a claim is mitigated and responded to quickly. There are situations where mold growth may occur or could already be present without you knowing it. If there is ever a sign of visible growth, please contact your Project Manager or mention it to a technician immediately.

Do you help pack or store my belongings?

Yes, we provide professional pack out, moving and storage at our climate controlled facility.

What are grease fires and how can I put out a grease fire?

A grease fire occurs when oil or greasy foods are heated and ignite. The simplest way to fight a grease fire is to carefully slide a lid over the pan. Do not fight grease fires with water because water causes the grease to splatter and the fire to spread.

Smart Tip: Baking soda can be used to suffocate grease fire.

Safety Tip: Do not try to take a grease fire outdoors. The pan will be too hot to carry.

How can I safely store flammable liquids in my home?

Try avoiding storing flammable liquid inside your home at all times. It is recommended to store in approved containers and make sure sealed. Keep away from heat. If stored in the basement, keep clearance around appliances such as the furnace or hot water heater.

How often should I test my smoke detector and how?

Smoke detectors should be tested once a month. The simplest test is to press the test button on your detector and check that it beeps loudly.Also test the batteries and replace them every 6 months.

What is toxic black mold?

Toxic black mold is a greenish-black fungus that colonizes particularly well in high-porous material like dry wall, carpet, wall paper, fiber-board, ceiling tiles, thermal insulation.

Do you do air quality testing?

Yes we do. We provide detailed laboratory report including information on types of mold and  exact amount / spore count. This report provides valuable information that determine either you have mold or you don’t, and if it is over the limit.

Why should I have my property tested for mold?

All buildings need regular inspections for mold alongside other defensive maintenance inspections since mold lives in the same environment as we do. Leaks are the first indications that mold may be present. Keep in mind, abnormal activities may disturb the humidity.

Can I stay at my home, or continue to run my business during mold remediation?

You can stay as long as you do not enter the containment areas/ isolated areas/, if the entire property is affected then the answer is No. No entrance to work zones, those areas are under negative pressure and require special personal protection equipment prior entering.